Support

Get help with EEG TraceLab.

For support, bug reports, and product feedback, contact the EEG TraceLab developer using the support address. For formal official contact, use the official EEG TraceLab mailbox.

support@eegtracelab.com

What to include

App version and build, if visible in Settings
iOS version and iPhone model
Whether the file is EDF or EDF+
What you expected to happen
The steps that reproduce the issue
Screenshots only when they do not expose identifiers or sensitive content

Common support topics

Importing EDF / EDF+ recordings
Anonymised recording names and metadata
Viewer navigation, channel selection, montage, and filters
Research analysis parameters and warnings
Preprocessing runs, Raw vs Processed sources, and exports
Privacy, subscriptions, and public legal pages

Official mailbox

Use official@eegtracelab.com for formal official contact, legal/privacy questions, and account or business matters that should not go to the support queue.

Before sending files or screenshots

Do not send patient identifiers, raw EDF files, medical records, or personal health information unless you intentionally choose to do so. Support messages are used to respond to requests, debug issues, and understand product feedback.

Use boundary

EEG TraceLab is for research, education, and non-clinical signal inspection. It is not a medical device and should not be used for clinical decisions, monitoring, emergency response, or medical advice.